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[Presential workshop] Incidents - the less you have, the better you are
Dec 9, 2022 — 11:30 am - 12:00 PMComet Meetings - Workshops
Comet Meetings - Workshops
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Description
Another frustrating day full of incidents. Everything that was planned had to be shifted to handle various incidents, even having to ignore some.
Despite having incident management in place, the volume of anomalies leaves us with challenges to solve. With this abnormal volume of anomalies, which incidents to handle, which to ignore? Who is in the best position to handle them? How do we sort out the false positives? How do we organize to turn things around quickly?
The Accelerate report identifies that organizations that are able to master a continuous and stable software iteration flow are the ones that make the difference in the market. For the others, incidents will remain their daily routine until their available resources are exhausted.
This presentation will share with you a 7-point methodology to bring your incident flow under control, at the cost of some sacrifice and courage.
